Help Desk

EDUCATION CONNECTION is committed to supporting schools that make the transition to open technology. Open technology, like so much of today’s computer technology, is constantly evolving.

As part of education connection's commitment, staff trained on the open technology tool set, will be available through the help desk.  Schools participating in this service offering will designate an authorized caller(s) who can use the help desk to resolve issues that cannot be handled via on-site resources.  Each incident will be recorded and tracked using help desk software until it is satisfactorily resolved. 

Based on the help desk experience, a list of Frequently Asked Questions will be maintained.  This will provide an additional method to share information and speed problem resolution. 

EDUCATION CONNECTION ’s centralized help desk will record information on common difficulties to contribute to the wider open technology community.  For example, if there is an educational need to make an enhancement,  education connection would use the information from the help desk to document and justify the request for enhancement.